About This Policy

Darren Clay Plumbing Ltd. is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

 

  • You use our website (www.dcplumbing.co.nz)
  • You make enquiries via our website
  • Someone is interested in working with us
  • By using our website, you therefore consent to the collection and use of your personal information by us as detailed in this Privacy Policy.

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

 

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

 

Ensure you understand this policy in its entirety and take your time to read it.

 

Who Are We?

Darren Clay Plumbing Ltd. are an  independent plumbing and heating service company.

 

Our registered office and main trading address is: 134 Bush Road, Oxford.

 

How Do We Collect Information from You?

We collect information from you:

 

When you make a booking

When you browse our website (see our Cookie Policy here)

What Type of Information is Collected from You?

When you send the online form, you will be asked to submit personal information. We collect this information, so we can fulfill your booking and provide you with the best level of service.

 

When you make a booking, Darren Clay Plumbing Ltd. collects information such as:

 

  • Your name
  • Your address
  • Your telephone number
  • Your email address (used for estimates, booking confirmation, and feedback emails)
  • Any comments/feedback you submit

How is Your Information Used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data.

 

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

 

  • Sending you emails (estimates, booking confirmation, feedback and service reminders)
  • Improving our products and services

Who Has Access to Your Information?

We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep your information secure, but, in the absence of negligence on our part we cannot be held liable for any loss if a third party procures unauthorised access to any data we hold.

 

How and Where Do We Store Data?

All information collected from users of this site is owned solely by “Darren Clay Plumbing Ltd.”.

 

We only keep your personal data for as long as we have your permission to keep it, in order to use it as described in this Privacy Policy.

 

Your Choices

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

 

Changes to This Statement

Darren Clay Plumbing Ltd.  will occasionally update this Privacy Policy to reflect company and customer feedback. Darren Clay Plumbing Ltd. encourages you to periodically review this statement to be informed of how Darren Clay Plumbing Ltd. is protecting your information. This policy was last updated in October 2024.

 

Contact Information

Darren Clay Plumbing Ltd. welcomes your comments regarding this Privacy Policy. If you believe that Darren Clay Plumbing Ltd. has not adhered to this Privacy Policy, please contact us and we will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

 

If you have a question or query in respect of the information collected on this website, please email us at: [email protected]